Location: Switzerland (Geneva)
Closing date: 14 Jul 2008
Job Description


The PeopleSoft Functional Human Resources Management System team is a group of skilled IT personnel with specific competencies in PeopleSoft. This team is one part of the Systems Management Section of the Business Solutions Service (BSS) within the Division of Information Systems and Telecommunications (DIST) which is responsible for the day-to-day operation of the organizations core software applications, of which the Management System Renewal Project module forms a large part.

Functional team members are responsible for researching system issues identified by business customers and for providing 2nd and/or 3rd level support of the organization’s business applications by implementing and maintaining the changes requested by the business users. As a result, they have the opportunity to impact the quality and availability of information throughout the organization and, thereby, to improve efficiency and effectiveness in the field.

This particular function is to provide expert PeopleSoft functional and technical skills in the PeopleSoft HRMS and Global Payroll modules.


Drawing on their expert PeopleSoft knowledge, the incumbent will lead assigned small and large scale projects by ensuring that business and user requirements are understood and translated into appropriate functionality. Works with technical developers, functional team members, and business users to design and develop customizations, bolt-on, reports, interfaces or other changes necessary to implement the project.
1. Using their expert knowledge of PeopleSoft functionality, the incumbent will provide production support, analysis and research system issues identified by business users. Work with users to solve problems.
2. For problem resolutions that require technical changes to the system, this individual will prepare the change requests and submit them to the Functional Team Lead.
3. Provide expert guidance, support, and coaching on PeopleSoft functionality to users. Serve as an expert PeopleSoft functional resource to other technical and functional team members as necessary.
4. Collaborates with business users to gather details for functional requirements documentation. This includes, but is not limited to: preparing functional specifications, attending meetings, communicating details of problem identified and providing functional system knowledge to clarify impact of change.
5. Develop functional test scripts or testing scenarios.
6. Perform functional testing and communicate results to developers and/or business users.
7. Maintain status of assigned projects and report to Functional Team Lead.
8. Provide documentation necessary for changes and/or updates to Human Resources system manuals and/or training documents. Provide training to users or to other team members as necessary.
9. Communicate system changes to business customers impacted.
10. Any other responsibilities/functions deemed necessary or as delegated by the Functional Team Lead in order to meet the level of the services in the organization.


Code Managerial Competencies Code Functional Competencies
1. 0MC01
Strategic Planning 1. SF02 Systems Analysis

2. 0MC02
Leadership 2. SF01 Business Analysis

3. 1MC03
Managing Performance 3. HR11 Statistical data handling & analysis

4. 1MC04
Coaching and Developing Staff 4. SF05 Implementing & maintaining systems

5. 0MC05
Managing Resources 5. SF06 Preparing documentation

6. 1MC06
Political and Organization Awareness 6. SF07 Supporting users


Academic: University degree in Information Technology and /or Business Administration with focus on workforce management issues and completion of certified PeopleSoft training courses.
Experience: At least 8 years of experience in progressively responsible functions in an organisation that deals with development of systems and procedures for effective workforce managements and streamlining of administrative procedures. Of the 8 years, minimum of 3 years of experience should be in an international environment in the same functional area directly relevant to the current position. Extensive and relevant experiences in Human Resources related issues (i.e. HR and Payroll business processes). Good knowledge in the provision of support services in an International organisation. Extensive experience in the PeopleSoft HR and GP modules. Proven ability to deal with multiple tasks in a courteous and service oriented manner in a demanding working conditions that often have short deadlines. Excellent computer skills.
Skills: Ability for analytical and creative thinking for rapid solution(s). Ability to produce high quality out put with desirable results. Good communicator with strong interpersonal and negotiation skills to deal with persons of different cultural and educational backgrounds. Strive to live up to high ethical and professional standards. An outgoing personality and a team player with service oriented attitudes.
Languages: Excellent knowledge of English (written/oral/comprehension) and working knowledge in another UN language, preferably French .


• A strong understanding of the HR policies and practices within the United Nations and UNHCR in particular.
• Technical background in PeopleTools and related technologies (SQR, Crystal, Query, etc.)
• Completion of UNHCR Specific learning / Training activities and, UNHCR Field experience

With the aim to achieve a gender-balanced workforce, UNHCR strongly encourages qualified women to apply.
Vacancies Contact
How to Apply:
A full curriculum vitae, including nationality and references, should be sent to: UNHCR, Vacancy Management Unit (quoting ref. 10001567), case postale 2500, 1211 Geneva 2 Dépôt, Switzerland, or by fax (+41 22) 739 7322, or preferably, by e-mail: hqpe14@unhcr.org.
Closing date for receipt of applications: 14 July 2008