Vacancy No : VA/FPA/OM/2007
Closing date : 7 April 2007
Post Title : Operation Manager
Recruitment : Indonesian National
Duty Station : Jakarta, Indonesia
Status : Fixed Term
Duration: 1 year initially
Starting date : Immediate

Application should be addressed to:
UNFPA Representative
Menara Thamrin 7th Floor
Jl. MH Thamrin Kav.3
Jakarta 10250
Email :

Interested and qualified applicants should submit a one-page cover letter and a complete United Nations Personal History Form (P.11). Please send your application by e-mail with the post code as the subject of your email, or by postal mail with the post code in the upper left corner of the envelope and do not send it by fax. Only short-listed candidates will be contacted.
Organizational Context (focusing on leadership role, enabling environment and context) Under the guidance of the Representative and/or Deputy Representative the Operations Manager provides leadership and advice in all aspects of CO management and operations, finance, administration, procurement and information technology as well as human resources. His/her role is to ensure a fully accountable, smoothly functioning, well-managed and results-oriented Country Office and to facilitate programme implementation and delivery by providing for the operational needs of programmes and projects.

The Operations Manager actively participates in inter-agency coordination to ensure that UNFPA’s needs in common systems and service issues are met. He/she must foster a collaborative, client-oriented approach towards the programme team in the Country Office and the UN community, and support effective communication and co-operation between Headquarters and the field. The Operations Manager leads the operations team and closely collaborates with the programme staff in the Country Office.

Results-Oriented Functional Statement (focusing on individual contribution, engagement, communities of interest and impact of action

* Assesses and anticipates operational and staffing requirements for the implementation of the country programme and its component projects by participating in design and review meetings and assessing managerial and operational capacities of executing agencies. Supports the achievement of programme and project results facilitating operational aspects of project inputs under national execution in terms of personnel, sub-contracts, equipment, fellowships, study tours and other project related events.
* Ensures the strategic and efficient management of office and programme financial resources through planning and tracking of available resources exercising appropriate financial control and ensuring corporate financial policies are met and reporting structures established and maintained. Advises when deviations from rules and regulations may be required and proposes alternative solutions to meet office and programme objectives.
* Ensures optimal staffing of office and projects through timely provision and training of human resources applying best practice HR tools and mechanisms and advising on appropriate contract modalities. Advises on HR policies and benefits and implements and monitors corporate HR policies and systems including performance management
* Oversees the implementation of corporate systems and applications in support of finance and human resource management and country office operations and ensures training of staff and project personnel. Promotes network relationships for accessing and sharing knowledge and ensures a continuous and accurate/up-dated flow of information between the Country Office and HQ.
* Ensures timely provision of goods and services for office and projects by managing the procurement process, recommending best approach and contracting modalities, evaluating cost effectiveness and providing support in negotiating agreements. Oversees management of UNFPA assets and facilities. Ensures that UNFPA’s interests are considered in common system activities relating to common services and premises, cost recovery, cost-sharing arrangements, privileges and immunities, entitlement and salary surveys, security etc by participating actively in inter-agency meetings and working groups

Functional Competencies

Business Acumen
Applies the results of analysis and sound business judgment to make timely decisions by analyzing the environment, identifying issues, opportunities and risk factors. Actively keeps up to date with best business practices and provides quality control over projections.

Implementing management systems
Leads the implementation of corporate management systems and designs appropriate systems and applications in support of UNFPA’s programme and administrative operations by researching best practices, refining and enhancing existing systems and identifying and recommending remedial measures to address problems.

Client orientation
Contributes to positive outcomes for the client anticipating and addressing his/her needs and concerns. Uses discretion and flexibility in interpreting rules in order to meet client needs and seeks feedback on service provision. Creates an enabling environment for a smooth relationship between a client and service provider

Corporate Competencies


Integrity/Commitment to mandate
Maintains consistent values and performance standards and expresses UN/UNFPA core values in all functions and roles. Exercises critical judgment in analyzing institutional directions, procedures and guidelines in order to contribute to the improved fulfillment of the mandate.

Knowledge sharing/Continuous learning
Encourages the learning of others by acknowledging their skill sets and expertise and creating learning opportunities. Creates mechanisms to collect and share knowledge evaluating project and ongoing experience for lessons learned.

Valuing diversity
Demonstrates inclusive behavior towards all colleagues and stakeholders, successfully developing cross-cultural relationships. Adapts programme/project implementation to take account of the political, religious and cultural context. Actively promotes gender equity in all programme activities as well as in office management.

Managing Relationships
Working in teams Promotes teamwork and harmony collaborating with team members integrating others’ ideas into his/her thinking. Leverages the different experiences and expertise of members to achieve better, more innovative outcomes.

Communicating information and ideas
Encourages open communication in the team demonstrating the ability to see issues and situations from team members’ perspective. Frankly expresses ideas and concerns and encourages dialogue to develop an optimal solution without jeopardizing rapport with colleagues.

Conflict and self management
Surfaces conflicts and addresses them proactively acknowledging feelings and views of all sides and redirecting energy towards a mutually acceptable solution. Creates a climate of enthusiasm and flexibility where people feel encouraged to be innovative and give their best.


Empowerment/Developing people/Performance management

Delegates appropriate responsibility, accountability and decision-making to staff and recognizes and rewards effort and achievement. Builds staff competence helping then to conceptualize long-term development goals and to reach a higher performance level. Manages the performance of others by conducting work planning, providing helpful feedback, expressing appreciation and addressing poor performance fairly and consistently.


Strategic and analytical thinking
Develops a long-term strategic perspective on issues and programmes converting UNFPA strategic goals into plans and action. Applies results of analysis building persuasive arguments based on logic, data and the objective merits of a situation.

Results orientation/Commitment to excellence
Ensures that work methods and processes are effective and appropriate for the achievement of desired results and seeks ways to maximize the efficient use of resources. Redirects staff activities to ensure timely completion of the unit’s work using tact and sensitivity.

Appropriate and transparent decision making
Makes decisions in a fair, transparent and expeditious manner in light of available information and commits to a position.

Job Requirements:

Academic Requirements:
Master’s degree in business administration, public administration, finance, economics or related field.

8 years professional experience preferably in administration, finance or office management in the public or private sector.

Fluency in oral and written English and Bahasa Indonesia.

Computer skills:
Proficiency in current MS Office applications and corporate IT systems.