Location: Italy (Brindisi)
Closing date: 11 Apr 2008
Job Description


The United Nations Department of Field Support Communications and Information Technology Service (UN DFS-CITS) is charged with the management and administration of all the department’s IT and communication systems on a global basis. The Information Systems Section delivers applications that satisfy the quantitative and qualitative requirements of peacekeeping missions, missions administered by the Department and United Nations operations worldwide.

UN DFS-CITS is charged with the provision of continuous and reliable voice, data and video services throughout all field missions.

UN DFS-CITS wishes to establish a rapid deployment capacity with a view to delivering ICT services in a dynamic and coordinated manner for all Peacekeeping and Special Political Missions; to deliver best-of-breed service under even the most adverse conditions and to remote locations.

UNOPS has been requested by DFS-CITS to assist in implementing the activity.

The incumbent will report to the Rapid Deployment Unit Coordinator on the proper delivery of related services and:

Duties and Responsibilities

- Function as the technical leader in storage system implementation, systems upgrade and systems integration.
- Monitor Storage System operations and verify systems availability. Interact with network engineers to proactively facilitate integration of storage array systems into enterprise ICT infrastructure. Perform tasks related to storage provisioning and host integration.

- Function as a technical resource in storage system support for enterprise Disaster Recovery and Business Continuity (DRBC) solution implementation.
- Perform technical evaluation of stores and systems related to Storage infrastructure and DRBC solutions.
- Actively involve with third parties engaged in Storage infrastructure projects to ensure acceptable quality of service delivery and, prevent information security incidents.
- Perform the functions of enterprise backup and recovery administrator and data replication process owner.
- Propose efficient, resilient and reliable data replication solution from UN Missions to UNLB.
- Assist missions and DPKO in preparing, implementing and testing DRBC plans.
- Support regular maintenance of DRBC plans and conduct periodic exercises to verify DRBC readiness.
- Interact with Missions, UNLB teams and DPKO HQ to support the formulation, planning, implementation and testing of DPKO DRBC plans.
- Provide DRBC training and support missions in DR or BC as required.
- Define technical specifications and assist with capacity planning and budget estimates etc for SAN equipment.
- Assist DPKO and CITS on any ad-hoc projects and tasks as required. Perform tasks associated with DPKO and United Nations operations as authorized.

Required Selection Criteria


Hands-on technical training and problem-solving skills, good knowledge of relevant ICT policies, structure and strategy as it relates to area of assignment; ability to assess storage area network needs; technological background and experience in SAN design and implementation. Experience in working in a process oriented service support and delivery environment. Foundations certification in ITIL Service management is desirable.

Client orientation
Ability to identify and analyse client’s needs and develop appropriate technology to meet business requirements.

Commitment to Continuous Learning
Willingness to keep abreast of new developments in the field of information technology.

Good communication (spoken and written) skills, including the ability to explain and present technical information, effectively train and advise users on systems related issues, applications, etc., and prepare written documentation in a clear, concise style.

Demonstrated ability to apply good judgement in the context of assignments given.

Good interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Planning and Organizing
Ability to plan own work and manage conflicting priorities.



Advanced university degree (Master's degree or equivalent) preferably in Computer Science, Information Systems, Mathematics, Statistics, or relevant field. A first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of the advanced university degree.

Work Experience

- A minimum of 5 years experience in providing engineering support for IT systems, preferably in large data centers with experience on :

* Operating systems Windows 2000/2003, Linux
* Enterprise storage infrastructure experience (EMC DMX, Clariions, Celerra, Centerra, HP Storage works and layered software that support high availability, data safety and storage manipulations (EMC Mirror view, Snap view, SRDF, SAN Copy etc.);
* Backup and recovery solutions based on EMC Legato network. NAS Operation and management (EMC Celerra …).
* Data replication architecture and products
* Enterprise data backup and recovery operations


Fluency in spoken and written English or French; knowledge of a second official UN language is an advantage and sometimes a requirement. Fluency in the local language may be essential.
Vacancies Contact
Submission of Applications
Qualified candidates may submit their application, including a letter of interest, complete Curriculum Vitae and an updated United Nations Personal History Form (P.11) English Version, via e-mail to DFSJobs@unops.org. Kindly indicate the vacancy number and the post title in the subject line when applying by email.
Additional Considerations:
- Applications received after the closing date will not be considered.
- Only those candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- UNOPS reserves the right to appoint a candidate at a level below the advertised level of the post.
For more information on UNOPS, including its core values and competencies, please visit the UNOPS website at www.unops.org.